6/29/2023 0 Comments Myheritage reviews![]() They attempted to take £229.00 from my debit card account via Paypal, my bank raised it as a suspicious transaction and withheld it till they spoke with me. ![]() I cancelled my subscription with My Heritage over 2 yeasr ago. This is why our terms and conditions read that if you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription. Your member experience is very important to us and we really do value the satisfaction of all of our members. Our support department is working to reply to every customer as soon as they are able. Please be advised that currently our support department is experiencing a high volume of calls and emails requesting support. Please add the link of the review when contacting us. Please send me a message from your registered e-mail address at so I may assist you with this as soon as possible. In order to do so, I’m going to need to locate your account. I would be more than happy to assist you personally with issuing you a full refund. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge. ![]() I am sorry to read your review and would like to resolve the issue for you.įirstly, I must clarify that MyHeritage informs all of any charges and its price on the automatic e-mail that is sent out after you enroll in a subscription and after every renewal or purchase of a DNA kit.
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